Refund Policy

Company Information:

• Company Name: Guillermo Nunez LLC
• Address: 77 E L St, Chula Vista, CA 91911, USA
• Email: [email protected]
• Phone: +1 (601) 812 4383
• Support Hours: 9:00 AM – 6:30 PM (EST), Monday – Friday

Order Exchanges:

To ensure a smooth shopping experience, we recommend reviewing your order details—such as size, design, and quantity—carefully before completing your purchase. Unfortunately, we are unable to process exchanges for errors in these selections. However, you may cancel your order within 24 hours and place a new order with the correct details.

If you need any assistance, our support team is available to help.

Order Cancellations:

Timeframe: Within 24 hours of order placement.

You may cancel your order within 24 hours of placing it. Beyond this timeframe, your order may have already entered processing, making cancellation unfeasible. A 10% cancellation fee (based on the total order value) will be applied if you cancel after the 24-hour window.

To cancel an order, please contact us via email at [email protected].

Returns and Refunds:

We accept returns within 180 days of delivery. After this period, the order is considered final, and refunds will no longer be issued.

Returns and refunds are allowed under the following conditions:

• Items arriving damaged or broken.
• Products differing in design, size, or material from the original order.
• Receipt of incorrect items.
• Significant deviations from the product description.

Ineligible Items for Return or Refund:

• Items that have been worn, washed, or altered.
• Defective items not attributable to our oversight.
• Items lacking original tags.
• Items with minor, fixable thread issues.

Returned items must be in their original condition and packaging.

Refund Claim Requirements:

To submit a refund claim, please provide the following:

• Shipping label or receipt.
• Proof of purchase.
• Evidence of defects (e.g., photos of damaged or incorrect items).
• Any relevant communications, such as email screenshots.

Return and Refund Process:

1. Send your inquiry to [email protected] with the necessary documentation.
2. We aim to respond within 2-3 business days to confirm your eligibility.
3. Follow the instructions provided, and do not send your package until you receive a confirmation email with the return address.
4. Be sure to include the tracking number from the courier or post office for returned items.

Note: Customers are responsible for the cost of return shipping.

Refund Processing Time:

Refunds are typically processed within 2 business days after we receive your return. Once we confirm receipt via email, we will issue a full refund, including the original shipping costs.

If you experience delays beyond 10-15 days, please contact your bank or credit card company for assistance with the refund process.

Important Notes:

• Our return policy is valid for 180 days from the delivery date. Within this period, you can return or exchange items. However, return shipping costs are your responsibility.
• We are not liable for any damages or losses that occur during the return shipping process.
• If your return is ineligible or your package is lost, customers will need to manage these matters independently.

Before starting a return, please contact our Support Team for assistance.

For any further questions, please reach out to us through the “Contact Us” page on our website.